Returns: If you ordered the wrong frame size, let us know we'll be sure to send you a new one. If you wish to return your item, you may do so within 7 days of delivery. All items must be in brand new condition. You must first contact us, and get a return ID code. Customer is responsible for return shipping as well as a 10% restocking fee for all returns. Outside of 7 days of delivery, all products are non-returnable, non-refundable, and non-exchangeable. If a returned item is received to Simple Sam Bicycles damaged due to negligent packaging or re-packaging by the customer, no refund will be given and the bicycle will not be re-sent. If you receive your order and there is damage, please send photos of the damaged item, the damaged packaging, and the damaged item next to the shipping label (waybill) to firstname.lastname@example.org.
Warranty: A one-year warranty against manufacturer's defects on our frames and all other non-consumable parts (tires, tubes, saddles, paint, handlebar tape or grips, etc. are considered consumable parts). Manufacturer defects DO NOT include damage resulting from improper use or a lack of maintenance, and Simple Sam Bicycles will be unable to satisfy any warranty claims related to improper use or maintenance.
DELIVERY A fixed delivery fee of R250 will be charged for deliveries over 6kg. A delivery fee of R120 will be charged for items under 6kg
Shipping will be done twice weekly. All orders received before Mondays and Wednesdays 12:00pm will be couriered the same day.
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Life has become so high paced and tech driven that we forget what living is all about. So many underestimate the meaning of true freedom and what it really means to be free. At Simple SAM Bicycles we do just that... We get back to basics and really start enjoying the simple pleasures in life. As simple as getting on a bicycle and just peddling. No destination, no goal. Just pedal. Be different. Take the risk, taste true freedom.
JUST GO, BE FREE!